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Privacy Policy

This privacy policy explains how Trenchex Power Products Ltd (Trenchex) uses the information it collects about you and procedures that it has in place to safeguard your privacy. Trenchex is committed to ensuring that your privacy is protected. Under the Data Protection Act 1998, it has a legal duty to protect any personal information it collects from you.

What information do we collect about you?

Trenchex does not capture and store any personal information about an individual who accesses this website, except where he or she voluntarily chooses to give personal information via email, or by using an electronic form on the website, or by enquiring about any of our services or products.

How will we use the information about you?

We will collect information about you to process your order, manage your account and, if you agree, may email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we may pass on your information to one of our dealers so that they may offer you the service or product you request.

In these circumstances, any personal information supplied will only be used to provide the requested information or service.

Trenchex may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to thirdparties. These statistics will not include information that can be used to identify any individual.

Trenchex will only hold your information for as long as necessary for the purpose for which it was collected. Trenchex will not sell, distribute or disclose information about you or your personal usage of the website without your express consent or unless required to do so by law. All the personal information collected via this website is recorded in a secure database. It will not retain your credit/debit card details on its website or database.Your contact details will be retained to make future purchases easier. You may ask to remove these details and we will always confirm this as being done.

Please note that we may provide links to other sites, which may not be governed by this Privacy Policy. Trenchex is not responsible for the data protection and privacy practices within any of these other sites. We encourage you to be aware of this when you leave our site and to read the data protection and privacy statements on other websites you visit which collect your personal information.

Trenchex may also use the information we gather to notify you about important changes and alterations to the website, or offers of products, services or information that might be of particular interest to you.

All employees and data processors within Trenchex, who have access to or are associated with the processing of personal information, are obliged to respect the confidentiality of that information. Trenchex ensures that your personal data will not be disclosed to government institutions and authorities except if required or allowed by law.

Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.

You will be asked to tick a box that you have read and accepted our terms and conditions. By submitting your information and ticking the requisite boxes on any order form or when subscribing to the services available on our website, you expressly consent to such use and transfer of that information to the extent permitted by applicable law. If Trenchex changes this privacy policy it will post the changes on this page. Continued use of the service will signify that you agree to any such changes. If at any time you wish to stop receiving information you may have requested from us or any other company, please email or write to the address on our home page.

Data Protection

Trenchex will process any personal information that it collects in accordance with the Data Protection Act 1998. You have a right to request a copy of the information we hold about you. Trenchex will provide you with a legible copy of the personal information it holds and to which you are entitled upon request. This will be sent to you within 40 days of your request - although Trenchex almost always requires proof of your identity before supplying the information (in order to mitigate the risk of supplying information to the wrong person) and may ask you for further information to assist in locating your personal information. You may have to pay a small charge before the information is supplied.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. You may wish to check this webpage every time you submit personal information to the website. This privacy policy was last updated on 5th August 2014.

If you wish to access personal information collected from you via this website or if you have an enquiry or concern regarding the processing of personal data by Trenchex, please contact us at:

Trenchex Power Products Limited, Veneto House, Dovefields, Uttoxeter, Staffordshire ST14 8HU

Tel: 01889 565 155 Fax: 01889 563140 Website: www.lawn-king.co.uk Enquires: info@trenchex.com

Lawnking is a registered trademark of Trenchex Power Products Limited

Cookies Policy

(a) What is a cookie?

A cookie is a small text file, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a websites computer and is stored on your devices hard drive. There are various types of cookies which perform different functions, such as remembering which items you have placed in your shopping basket or recording your browsing habits. The information recorded by the cookie is retrieved on the users next visit to the site.

(b) How to manage cookies

Most web browsers will accept cookies, but if you would rather that we did not collect data in this way you can choose to accept all or some or reject cookies in your browsers privacy settings. Rejecting all cookies means that certain features cannot then be provided to you and accordingly you may not be able to take full advantage of all of the websites features and you may be prevented from completing your purchase online. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

(c) How does Trenchex use cookies?

Trenchex currently do not use Cookies and if further development of the web site necessitates their use it will explain in detail how they are used.